Maintenance Contracts

Why not let us take the strain of your IT maintenance and support?

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Maintenance Contracts

Knowing that up to 45% of IT equipment fails within three years, we aim to provide you with the assurance, should the worst happen, that we are there to help quickly. We understand that on-site business service is critical when it comes to IT issues and the need to minimise the cost and inconvenience of downtime. As a result our IT solutions also provide you with expert technical help to solve your computing issues as and when they may arise.

Why not let us take the strain of your IT maintenance and support?

Our experienced IT engineers provide you with a second to none service which will eliminate your daily woes and worries regarding your IT systems.

Our approach is one of prevention rather than cure and our maintenance agreements are about keeping you and your company up and running, saving you money.

We pride ourselves on our proactive approach to your company’s requirements. Through individually tailored programmes which can include regular visits as well as remote management, email and telephone support, you can rest assured we have your business covered, so you don’t need to worry!

What We Offer:

PC MAINTENANCE

Remote support

We can fix faults remotely by connecting over the internet using our remote software and taking control of the offending PC.

Site Support

When something goes wrong that cannot be fixed remotely, we will visit your site.

We guarantee a 24hr response time (between Monday-Friday 9am-5pm).

Server & System Maintenance

Health Checks

We provide you with 4 onsite check-ups spaced throughout the year to carry out maintenance on your systems, allowing us time to carry out checks and updates to make sure everything keeps running smoothly.

Backup Monitor

we check your backup making sure if there is a fault, we find it and fix it. Thus making sure that if there comes a time where we need a backup to restore from, we are certain there is one.

All maintenance contracts cover labour costs for dialling in, e-mail and telephone support.

We place the utmost importance on customer uptime and staff productivity. It is our belief that an IT uptime of 99% can be expected by all customers. This means that not only is regular IT maintenance of paramount importance, but also the availability of IT engineers to be on hand, quickly and efficiently providing direct support to your company.

Some of our key current supported platforms include:

Microsoft Windows Server

Microsoft Windows NT Server

Microsoft Exchange Server

Microsoft ISA Server

Terminal Server Platforms

Microsoft Windows XP

Microsoft Windows Vista

Microsoft Windows 7

Various Office Applications

Bronze Service

Labour and callouts covered only. (No parts)

Silver

Breakdown service covering labour, callouts and parts

Gold

Breakdown service covering labour and parts Proactive, onsite visits and Backup Checking

Believe IT Gold Service is an all-inclusive, proactive, IT support service for all aspects of your IT Systems including Servers, PC’s, Mobile Devices and much more. Available with inclusive on and off site support, we will deliver complete peace of mind for an affordable fixed monthly fee.

CUSTOMER BENEFITS

Instant access to expertise

We look after your IT, leaving you to focus on the every-day running of your business

Proactive maintenance ensuring stability & reliability

Constant monitoring – It’s fixed before you know it’s broken

Free full network & system audit

Knowledgeable remote & onsite engineers

Fast response times

Trusted Microsoft Partner

Laptop repair specialist

Online backup and disaster recovery solutions

Affordable fixed monthly cost

If you want to explore your options and find out more, please contact us.

Enquire Today

Phone: 0141 771 3557
Mobile: 0784 359 1836
Email: enquiries@believe-it.co.uk
More information on contacting us can be found on the contact us page.